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Most frequently asked questions!
Download and Log-in Problems
I didn't receive my registration email or login information
Connection problems, slow downloads or corrupt files
I have used up all my downloads - my downloads have expired
I can't remember my login details - Username & Password
Getting Started With Podcasts
What's a podcast?
How can I subscribe to and download podcasts?
Why do we charge money for the eBooks?
What exactly do the product packs contain?
What English levels are your materials designed for?
How do I download the eBooks?
How do I download and open one of your packs?
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Questions about our email lists
I have stopped receiving emails, why?
How do I unsubscribe from your emails?
I have changed my email address can you update it?
Payment and billing questions
What payment methods do you accept?
What will appear on my credit card or bank statement?
Refunds and Cancellations
Cancelling and re-starting a monthly installment plan
How do I cancel my monthly payments?
Partnering with Zapp! English or Ingles.fm
Licensing and product purchases for English teachers and schools
Link exchange proposals - "Will you link to our website?"
Competitions & Free Giveaways
Earn referral fees through our affiliate system